Invoices & Billing

• How can I view my invoices?

  Viewing your invoices depends on your store platform: BigCommerce Stores We partner with Stripe to manage subscription & payment details for BigCommerce customers. You can access your customer portal by logging in via this link or from your FeedGeni account settings. Shopify Stores Shopify customers can view their invoices by navigating to your Shopify Admin -Settings -Billing. There you can see all your Shopify charges, inclFew readers

• Can I Have a Custom Feed on the Basic Plan?

  The Basic Plan only allows for the creation of Basic Feeds. Custom Feeds can be created on the Economy, Pro, and Enterprise plans.Some readers

• Can I Create Multiple Feeds for the Same Channel?

  You can create multiple feeds to the same channel by using Custom Feeds, which is available on the Pro and the Enterprise plans. Basic Feeds only support 1 feed per channel.Some readers

• What Advanced Feed Tools Does FeedGeni Offer?

  The Advanced Feed Tools can be located in the Tools section of the app. FeedGeni offers the following advanced tools to help edit and manage your feeds across various shopping channels. Product Mapping While this process is done by deFew readers

• How do I Update the Website URL of My Store?

  Navigate to Settings on the left side panel In the right hand column under Your Store locate your store URL and edit from here. Click Update Store You will receive a green success notification in the top right hand corner letting you know that your update was successful (https:Few readers

• What are Custom Feeds?

  Custom Feeds allow for more customizations than a Basic Feed. By using a Custom Feed, you to meet the exact feed requirements of a specific shopping channel not found on our direct integration list. Custom Feeds also allow a user to edit their feed content and add new parameters, which is not allowable under the Basic Feed Creation. To learn how to create a Custom Feed, click hereFew readers

• Why do Deleted Products Still Show up in My Feed?

  Occasionally, a few deleted products might be missed during the automated update process. If this happens, complete the following steps: Navigate to the Products Section from the left side panel Click the Re-import Products button on the right hand sideFew readers

• How Many Products Can I Have on the Free Plan?

  The Free Plan allows for a maximum of 50 products which includes product variants.Few readers

• Why Aren't My Products Updating?

  The most likely cause for this is due to plan type. If you are on the Free Plan, this does not include automatic updates. To learn how to update you feed manually, click here. If you are on a Paid Plan and are having issues with automatic updates, please reach out to Customer Support.Few readers

• How do I Copy the URL of a Feed File?

  From the Feeds Section of the app, locate the feed you want to copy the URL for. Click Copy URL Once the URL has been copied, the text in this section will change to Copied to inform you that you have successfully copied the URL linkFew readers

• What Shopping Channels are Supported?

  The following is a list Shopping Channels that are currently supported by FeedGeni Meta Facebook Instagram Google GoogleUS GoogleUK GoogleUK GoogleCA GoogleAUS GoogleEU GoogleSUI GoogleBR GoogleCZ GoogleJPN GoogleMX GoFew readers

• What Plans Does FeedGeni Offer?

  FeedGeni offers several plans to meet your company's specific needs. Free Plan Basic Feed Only 50 SKUs 1 Feed Basic Plan Up to 1,000 SKUs Up to 5 Basic Feeds 19 Shopping Channels Automatic Feed Updates Automatic Product Updates Economy Plan Everything from Basic Up to 2,000 SKUs Up to 5 Feeds Custom Feed Support Metafields Support Pro Plan Everything from Basic Up to 5,000 SKUs Up to 10 Feeds All Shopping Channels Custom Feed SupportFew readers

• Can I Display Only Certain Products in a Feed?

  Yes, you can choose to show only certain products in your feed by adding product filters, which is an optional step in both the Basic Feed and Custom Feed creation process. When filters are added, only the products that meet the requirements you have set will be displayed in that specific feed. If you want to learn how to edit an existing feed to add filters, click here (/en-us/article/Few readers

• Does FeedGeni Support AmmoSeek?

  No, unfortunately not. AmmoSeek requires a maximum of 5 minutes between product feed refreshes. FeedGeni only refreshes feeds approximately every 2 hours, which does not meet AmmoSeeks requirements.Few readers

• Why Can't I Find My Channel on the List?

  While FeedGeni supports many Shopping Channels, some newer or lesser known services will require the creation of a Custom Feed. If you need assistance with creating a Custom Feed, you can view the walkthrough here.Few readers

• How do I get Started?

  The purpose of FeedGeni is to make managing product feeds across shopping channels easier. After everything is set up, your feeds will automatically update to your shopping channels Follow these steps to get started: After your products have been imported, you can create your first feed. You can follow our guides for creating a basic feed and creating a custom feed.Few readers

• Which Plan is Best for Me if I Want to Create a Custom Feed?

  The Economy, Pro, and Enterprise Plans all support Custom Feeds. If you plan to upload 2000 or fewer products, the Economy Plan is likely the best fit.Few readers

• What's an Example of Custom Feed Data?

  Here's the URL of a custom XML feed: https://feeds.feedgeni.com/customfeeds/stores/119528/feed/4378/CustomGoogle.xml Here's the URL of a custom CSV feed: https://feeds.feedgeni.com/customfeeds/stores/119528/feed/4453/Single%20Column.csvFew readers